Our commitment to protecting your privacy and personal information

Welcome to Aid Vision Pty Ltd.

Aid Vision Pty Ltd is committed to protecting the privacy and personal information of participants, families, carers and stakeholders. We handle personal information responsibly and in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and relevant NDIS and state legislation.

Collection of Personal Information

We collect personal information that is necessary to provide safe, effective and personalised disability support services. This may include:

• Name and contact details

• Date of birth

• NDIS participant number

• Emergency contact information

• Health, medical and disability-related information

• Support needs, goals and preferences

• Service history and documentation

• Any other information required to deliver high-quality NDIS services

We only collect information that is reasonably necessary for the delivery of our supports and our compliance obligations as an NDIS registered provider.

Use and Disclosure of Personal Information

Aid Vision Pty Ltd uses personal information solely to deliver person-centred supports and meet our legal and NDIS responsibilities. This may include:

• Assessing your eligibility and support requirements

• Planning, coordinating and delivering supports

• Communicating with participants, families, carers and support coordinators

• Managing service agreements and bookings

• Billing, payments and administrative processes

• Quality assurance, risk management and compliance

• Meeting NDIS reporting and safeguarding obligations

We will not disclose your personal information to third parties without your consent unless required or authorised by law. This may include disclosure to:

• The NDIS Quality and Safeguards Commission

• Government or regulatory bodies

• Courts, tribunals or law enforcement agencies

• Healthcare professionals involved in your care

• Auditors and accreditation bodies

Aid Vision Pty Ltd will never sell your personal information.

Data Security and Storage

We take reasonable and appropriate steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. These measures include:

• Secure digital systems and cloud platforms

• Password-protected databases

• Restricted staff access and confidentiality agreements

• Staff training on privacy and data protection

• Secure storage of physical records

In the event of a data breach, we will investigate and notify affected individuals and the Office of the Australian Information Commissioner (OAIC) where required.

Our technology infrastructure primarily uses secure Australian-based cloud services. However, some platforms such as Google Ads, Google Analytics and related digital tools may involve the storage or processing of information offshore. By using our services or providing personal information, you consent to this use. You may withdraw your consent at any time by contacting us.

Access and Correction of Personal Information

You may request access to or correction of the personal information we hold about you at any time. We aim to ensure information is accurate, complete and up to date.

We generally do not charge a fee for access requests and will respond within a reasonable timeframe.

Access may be limited in circumstances permitted under Australian law, including where:

• The information is no longer held

• Providing access would impact the privacy of others

• The request is unreasonable or unlawful

• There are legal or safety reasons

If access is declined, we will explain the reason.

Cookies and Website Use

Aid Vision Pty Ltd’s website may use cookies and similar technologies to:

• Improve your browsing experience

• Understand website usage and performance

• Personalise content and marketing

• Support digital advertising and analytics

You may adjust cookie settings through your browser. Please note that disabling cookies may affect website functionality.

Communication and Enquiries

We may retain records of emails, contact forms and other communications to support:

• Service delivery

• Compliance and record keeping

• Quality improvement

• Customer support and troubleshooting

All personal information is handled in accordance with this Privacy Policy.

Complaints and Concerns

If you have concerns about how your personal information has been handled, please contact us so we can resolve the matter as quickly as possible.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) or the NDIS Quality and Safeguards Commission.

Changes to This Privacy Policy

Aid Vision Pty Ltd may update this policy from time to time. The latest version will always be available on our website.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Aid Vision Pty Ltd
Email: info@aidvision.com.au
Phone: 0401 040 794
Address: 13 Moonah Place, Craigieburn VIC 3064