Frequently Asked Questions

Clear answers to help you feel confident and informed

We understand that choosing the right NDIS provider is an important decision. Below are answers to common questions about our services, funding and how we can support you.

What does an NDIS support worker do?

An NDIS support worker assists with daily living, community participation and personalised supports to help participants live more independently and confidently. This may include personal care, household tasks, transport, social activities and building life skills.

Who can access Aid Vision’s services?

Aid Vision supports NDIS participants of all ages with a wide range of physical, intellectual, psychosocial and developmental disabilities. We work with individuals, families, carers and support coordinators to provide flexible and personalised support.

Do I need a referral to start services?

No referral is required. If you have an active NDIS plan, you can contact Aid Vision directly to discuss your support needs and begin the onboarding process.

Do you support self-managed and plan-managed participants?

Yes. Aid Vision supports both self-managed and plan-managed NDIS participants. We can also work alongside your support coordinator to ensure your services align with your goals and funding.

Can I choose my support worker?

Yes. Participant choice and control are central to the NDIS. We take the time to understand your preferences, personality and support needs to match you with a suitable support worker.

What areas do you service?

Aid Vision is based in Craigieburn and provides support across Melbourne. We deliver services in your home, in the community and in environments that suit your needs and goals.

What types of support do you provide?

Our services include daily living assistance, community participation, skill development, travel and transport support, and assistance with life transitions. All supports are tailored to your individual goals and preferences.

How do I get started with Aid Vision?

Getting started is simple. You can contact our team by phone or email to discuss your needs. We will guide you through the onboarding process, including service agreements and support planning.

Can supports change over time?

Yes. Your needs and goals may change, and we regularly review your supports to ensure they remain relevant and effective. Our services are flexible and adapt as you progress.

How quickly can services begin?

We aim to start services as soon as possible, depending on availability and your location. Our team will keep you informed and work to minimise waiting times.

Is Aid Vision a registered NDIS provider?

Yes. Aid Vision is a registered NDIS provider, meeting national standards for quality, safety and participant-centred care.

How do you ensure quality and safety?

We carefully screen and train our support workers, maintain strong communication with participants and families, and follow NDIS quality and safeguarding requirements.

What makes Aid Vision different?

We focus on building genuine relationships, consistency and trust. Our approach is personalised, flexible and centred on helping participants build confidence, independence and meaningful connections.

How can families and carers be involved?

We encourage family and carer involvement where appropriate. Collaboration helps ensure supports align with routines, preferences and long-term goals.